Refunds and returns
The short version: if something arrives damaged, misprinted or not as you designed it, we replace it or refund it, and you don't need to send it back.
Coat-of-arms tees and mugs
Each piece is printed for you after you order, with your family name and design, so we can't take returns or exchanges for a change of mind, a size that doesn't fit, or a spelling that was in the design you approved.
- Changed your mind straight away? Email us within 12 hours of ordering. If it hasn't gone to the printer yet, we cancel it and refund you in full.
- Damaged, misprinted, faulty, or not matching your preview? Tell us within 30 days of delivery and include a photo. We send a free replacement or a full refund, whichever you prefer. You keep the original.
- Lost in transit? If tracking stops moving for 10 days, or the carrier confirms the parcel lost, we reprint and resend it at no cost.
- Wrong or incomplete address? Tell us as soon as you notice. If the parcel comes back or can't be delivered, we can resend it for the cost of printing and postage.
Check the size guide on our help page before ordering: tees are a unisex retail fit.
Digital games
A digital game is delivered in full, including the solution, so digital sales are final once the files are sent. If a file won't open, something is missing, or the download never arrives, write to us and we fix it the same day.
Printed and personalised game editions
These are made with your names and details, so they can't be returned once printed. You approve a proof first. If an order arrives damaged or differs from the proof you approved, we replace it at our cost.
Services
Household Money Check-Up: the intro call is free. You pay only after deciding to go ahead. You can reschedule free with at least 24 hours' notice, and cancel for a full refund any time before your session. If the session isn't useful to you, tell us before it ends and we will refund you in full. After the session has taken place, the fee is non-refundable, because the preparation and report work has been done. Refunds go back to the original payment method through Stripe.
How to ask
Email ethen@harrelsons.org with your order number (it starts BR- for games and HA- for coat-of-arms items) and, for damage or print problems, a photo. Refunds go back to your original payment method and usually appear within 5 to 10 business days.
Questions
Write to ethen@harrelsons.org. A real person reads every message.