Refunds: our 30-day money-back guarantee

Try it first: the free trial cleans 3 movies and 10 TV episodes with every feature, with no card needed. And if you buy, you're still covered.

The guarantee

If CleanCut won't run on your server, or doesn't do what our product page says, email ethen@harrelsons.org within 30 days of buying and we'll refund you in full. You don't need to send anything back or explain at length.

How to ask

• Email ethen@harrelsons.org from the address you bought with, or include it in your message.
• Add your order number if you have it. It starts with CC- and it's in the email with your license key.
• A sentence about what went wrong helps us fix it for others, but it's not required.

Where the money goes

The full price goes back to the card you paid with, through Stripe, our payment company. It usually appears within 5 to 10 business days, depending on your bank.

Your license key after a refund

Please stop using the key from a refunded order. Keys of refunded orders may be switched off in a later update. The free trial stays available.

Before you ask

Most problems have a quick fix. The help page covers the common ones, and the Run check-up button on CleanCut's Help page finds most problems for you. Or just write to us: we're happy to help you get it working, and the refund is there if it still doesn't.

The guarantee covers 30 days from the day you buy. The license agreement and the shop's refunds and returns page have the rest.